WINDOWS UPGRADE: CORRUPTS NORTON AND KILLS SCANNING
If you have scan to smb setup, windows 8 and norton or rather some version of norton utilities on your computer. There is the possibility that upgrading to windows 10 will corrupt norton and kill scanning by smb and possibly outlook if its being protected by norton. A clear sign of this issue is the norton link disappears or norton just can not be opened. If this happens you have two possibilities.
1. You will need Norton fix tool
2. Failing this your best bet is either to do a fresh install or if you have a backup then try rolling back.
Personally… I suggest the tool… If that does not work then check with the customer if the data is backed up and if it is then have their IT consultant roll it back.
In other words, identify the problem and leave it to the client to fix. Less chance of major problems all around.