OUTLOOK: PRINTS TO WRONG PAPER TRAY






OUTLOOK: PRINTS TO WRONG PAPER TRAY

If outlook prints to the wrong tray… you can try the following…

check the printer/copier
make sure that the paper in the desired tray is correct.
make sure it is the right size and the right weight in the machine’s settings.

try printing…
if it still errors out or ask you to select the tray on the machine…

go to the pc and check if its a universal issue…
check if all programs have the same issue…
if the do… then go into the print driver for each and make change to select paper size as auto…
also go into the printer driver settings in the printer folder and make changes there
after that reboot and try printing again…

if it does the old behavior…
then look at the program…
see if anything was changed…

your next step if you have defined the issue is only outlook
is to try this trick…
set the default printer in outlook to anything but the desired printer… reboot… and then set it back the old printer… reboot…
that sometimes knocks the settings out…

look around your pc… and see if any other program has as default the tray you don’t want outlook to use… sometimes outlook pulls settings from other programs… in which case change the tray setting of the other program and outlook will follow…

if that does not do it…
define it in the outlook template and printer properties in outlook screen and reboot…

if that does not do it… set the security settings for the driver in the printer folder under properties to allow everything… meaning check all the boxes… apply… reboot… try again…

if that does not work… set user to administrator or login as administrator and try all the pc fixes one by one… listed here…

if issue still remains… uninstall outlook… reboot… reinstall outlook… reboot… then try again…
if issue remains…

google it… the internet is a wonderful thing…

two hours later after you have exhausted the internet…

and still no solution…

then its either one of the following…
1. its a pc issue… meaning… try creating another user and transfer across the programs and settings… and do a fresh install of driver
2. its a pc issue… wipe pc and start again…
3. its a network issue… corrupt user profile…
4. its a group policy issue…
5. its an active directory issue stranger things have happened…
6. its a known glitch in outlook… live with it…
7. its time to look at a free outlook replacement program they don’t have these problems…

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