From Address is not set. Unable to transmit




Ok… I was at a customer’s site. We sat down and had a pow wow. They wanted scan to smb and scan to email setup. I worked on scan to smb.

scan to smb
On Pc I created a user
I created a password for user
created a shared folder on pc
gave user read and write permissions for shared folder
web interfaced into bizhub c203 as admin
verified smb is enabled
added entry to address book
logged out as admin
scanned an entry to pc
verified it worked
then demoed scanning to customer and showed them how to edit file before scanning.

so far so good…

I then logged into copier turned of pop email settings.
entered smtp server address and port number
entered email login and password
entered sender email
entered admin user email address and machine email address
added entry to address book

logged out as admin

went to copier…
selected destination email
error code… From Address is not set. Unable to transmit

solution 1 that did not work because the info was already in the machine.
Admin Mode—Administrator/Machine settings–enter admin and MFP email address. MFP can’t scan w/o this info (can be any address as long as it is xxx@xxx.xxx.

now solution 2 works I have no idea why…
1. Select Fax/Scan
2. Click on the email address that you want to scan to email
3. Get error: From Address is not set, Unable to Transmit. Please specify the from address
4. Click on communication settings
5. click on Email settings
6. Click on from address
7. Click on administrator email address
8. Click ok
9. Scan

how to shorten solution 2
1. Press Scan / Fax
2. Press Utility
3. Press User Setting
4. Press Scan / Fax Setting
5. Press Default Setting (I think it says that or something similar)
6. Press Factory Default

shortened or abbreviated solution 2
1. Select Fax/Scan
2. Click on the email address that you want to scan to email
3. insert paper
4. press start

SOURCE FOR SOLUTION 1

SOURCE FOR SOLUTION 2

Related External Links

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