Hi gentle folks… I was working on a mfp that only jammed when we put thick paper in it. The customer said it always worked… I did a quick search and found the weight of the paper was beyond the specs of the machine. Long answer … it used to work because the machine was new and could tolerate things a bit beyond its specs. As it got older, its tolerances fell more within the expected range… hence paper jams. Answer… buy thick paper of weight within the range specified in the specs


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