SEND ERROR CODES AND FAX TRANSMISSION E CODES




SEND ERROR CODES AND FAX TRANSMISSION E CODES

Send Error Codes

(YOU WILL FIND THESE ERROR CODES WHEN YOU SCAN ON KM 2560, 3060, 3050, 4050, 5050, TASK ALFA 250CI, 300CI, 400CI, ETC…, )

1101   The server name of the SMTP server name is not set correctly or the host name is
incorrect when sending scan data to FTP. Use Command Center and register SMTP
server name and host name correctly.
1102   The Login user name is incorrect or the domain name has not been entered. Enter Login
user name, domain name, and password correctly.
1103   The network path name is incorrect or you do not have access to the folder specified.
Use Command center and register the path name correctly.
1104   No recipient address. Enter E-mail address correctly.
1105   E-mail – The SMTP protocol setting is turned off. Use Command center and turn on
SMTP protocol setting. Scan to PC (SMB) – SMB setting is turned off. Use Command
center and turn on SMB setting. Scan to PC (FTP) – FTP setting is turned off. Use
Command center and turn on FTP setting.
1106   The sender address under E-mail : SMTP is not registered. Use Command center and
register the sender address.
2101, 2102, 2201, 2202, 2203, 3101
The network cable is disconnected or the hub that it is connected to is not operating
properly. Check the cable and the hub. Otherwise, the server name or the host name of
the SMTP server is not set correctly. Use Command center and register the SMTP server
name and host name correctly.
2204   The E-mail size exceeds the acceptable send data capacity. Decrease the size or
resolution of the scanned data to be transmitted and resend E-mail.
9181   The scanned original exceeds the acceptable number of pages of 999. Send the excess
pages separately.

E codes

(YOU WILL FIND THESE ERROR CODES ON EVERYTHING PREVIOUS TO THE 3050, 4050, 5050 SERIES)E001 The transmission in progress was canceled by the operator.
E010 The destination computer could not be found during data transmission. (An error
occurred that could not be classified more clearly under any error code after E011.)
Either that or the scanner could not find the computer that was running the personal
Address Book. Check to make sure that the destination computer is operating properly.
Check to make sure that there are no problems with any connections, such as checking
that the network cables are connected properly.
E011 Transmission was stopped due to problems with the image data itself. Try to perform the
operation again.
E012 The scanner attempted to transmit image data, but was unable to access the
corresponding information in the personal Address Book due to a connection problem.
Check to make sure that the computer running the personal Address Book is operating
properly.
E020 An attempt to use the Send E-mail function was made, but the scanner was unable to
find the SMTP server. Check to make sure that there are no problems with any
connections, such as checking that the network cables are connected properly. Either
that or check with your network administrator to find out whether or not the SMTP server
is working properly.
E021 The destination for the email is listed under the restricted domain names, or is not listed
under the permitted domain names. Check the restricted and/or permitted domain
names, and adjust the settings as necessary. Check to make sure that the destination
email was entered correctly.
E022 The mail contained an e-mail address that the SMTP server can not find. Check to make
sure that the destination e-mail address was entered correctly.
E023 The SMTP server is not operating properly Check with your network administrator to find
out whether or not the SMTP server is working properly.
E030 The destination computer can not be found. Either the Scanner File Utility is not running
or it is already communicating with another scanner. Check to make sure that the
Scanner File Utility is running properly in that computer, or whether it is already
connected to another scanner. Check to make sure that there are no problems with any
connections, such as checking that the network cables are connected properly.
E031 The scanner attempted to transmit image data, but the registered password did not
match the password in the destination computer. Check the password that is set in the
destination computer.
E032 During the Scan to PC operation, the hard disk on the destination computer ran out of
available space. Increase the available space on the destination computer’s hard disk
and then try the
operation again.
E033 The versions of the Scanner File Utility do not match. Check the versions of the Scanner
File Utility Software
E034 Transmission was not possible because the Scanner File Utility is communicating with
another scanner. Try to perform the operation again after the connection to the other
scanner is completed
E035 During group transmission, the number of the save folder registered in the Scanner File
Utility did not match. Check the Scanner File Utility settings.
E036 During compression of the scanned image data, the data size went over the maximum
limit. Perform any or all of the following procedures in order to lower the amount of data
and then try the scanning and transmission operation again. Lower the designated
resolution of the image data. Change the image quality mode setting to “OCR”. Lower the
number of documents(pages) that are being scanned at one time.
E039 The response received from the destination computer under the Scan to PC function
Check make sure that the Scanner File Utility in the destination computer is running
properly. Check to make sure that there is no software that utilizes the network, besides
Scanner File Utility, running in the destination computer.

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