STRATEGIES FOR ISOLATING FAX PROBLEM




STRATEGY I: LOWER THE SPEED

Turn off ECM and drop the baud rate setting down to about 9600 see if you have success.

if successful then customer has phone line problems… if not successful customer has serious phone line problems that block faxing…

STRATEGY II: TESTING BY ELIMINATION

Make sure that you have a fax that works… either one on your laptop, or usb fax or an old fax machine…

You now have two unknowns… and one known…

Your two unknowns… fax that is possible culprit and phone line fax using…

One known… fax that works.

Test

Disconnect fax that does not work and connect fax that does work.

Send a fax.

Fax goes through…

fax that works is good… phone line is good… fax to investigate bad

if I reproduce the same issue with my working fax that is occurring on the fax to investigate… then the issue is the line…

fax that works is good… fax to investigate good… line is bad…

 

FOR MORE INFO CHECK OUT TOOLS TO CHECK A FAX LINE

 

 

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